ICMI Symposium Schedule - Long Beach 2020

FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Trainer Development Workshop (2 days)
Succeeding With Metrics (2 days)
Quality Form Development Workshop (1 day)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Trainer Development Workshop (2 days)
Succeeding With Metrics (2 days)
12:00PM - 1:00PM
Lunch