ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Virtual Training Symposium

Virtual Symposium

ICMI’s Contact Center Training Symposium is going virtual this summer! From June 22-25, contact center professionals will have access to in-depth, industry-leading courses taught by live instructors in real time through ICMI's Virtual Classroom. It's the ultimate mix of remote learning and live training, featuring Symposium-style classroom activities and interactive elements, and a platform that allows students to train 100% online. Minimize downtime while retaining the highly-impactful elements of live training at the ICMI Virtual Symposium.

Download the program brochure for full information and additional savings!

Virtual Symposium Courses

Contact Center Supervisor Leadership Development Program image

Supervisor Leadership Development

COURSE DESCRIPTION: A robust program that builds supervisor leadership and operational skills.

WHEN: June 22-25

PRICE: $2799

Learn More & Register

Essential Contact Center Management Skills course image

Essential Skills & Knowledge

COURSE DESCRIPTION: Learn the fundamental principles of contact center management.

WHEN: June 22-23

PRICE: $1699

Learn More & Register

Managing difficult customers course image

Managing Difficult Customers

COURSE DESCRIPTION: Develops difficult customer interaction skills in agents.

WHEN: June 23 (1/2 day)

PRICE: $399

Learn More & Register

Succeeding with Metrics course image

Succeeding with Metrics

COURSE DESCRIPTION: A benchmarking and KPI workshop for leaders.

WHEN: June 24-25

PRICE: $1699

Learn More & Register

Trainer development workshop image

Trainer Development Workshop

COURSE DESCRIPTION: Learn skills and techniques for superior training

WHEN: June 24-25

PRICE: $1699

Learn More & Register

Course Schedule


2020 ICMI Symposium Sponsors

Sharpen       NICE InContact

How It Works

Fixed Date

Calendar icon

Our online classroom environment, being live, instructor led training, has a fixed time and date for each course. This allows students to remain motivated and engaged by a having a dedicated time frame and structure for learning. Students can ask questions, get feedback, and more, all from their computer.

Flexible Location

Location Icon

ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training. Simply login from any device with an internet connection at the designated start time. Interactive tools and activities are built directly into the courseware, and an official course workbook comes with each class.

Cancellation Policy

Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to Todd Piccuillo at tpiccuillo@icmi.com. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.

Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.