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Use WFO to Revolutionize Your Agent Engagement

Published: Jul 11, 2014

Pages: 12


WFO has the power to improve the agent experience. Download this Whitepaper to find out how!

Workforce optimization, or WFO, is one of those buzz terms that gets tossed around industry conversations quite frequently these days.  But what does WFO actually mean? And more importantly, why do contact center professionals need to care? 

Simply put, WFO has the powerful ability to revolutionize the experience for customers and agents!

In the second quarter of 2014, the International Customer Management Institute (ICMI) and inContact launched a research survey specifically asking about workforce optimization within the contact center. This complimentary Whitepaper shares findings from the research and offers guidance for using WFO to improve the agent experience.

Download the Whitepaper to learn how the right WFO processes and tools can take your contact center to the next level.

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