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Published: Apr 25, 2017
Deliver service with greater efficiency and effectiveness with these 10 tips.
There are many issues competing for the attention of today’s contact center leader. If it’s not improving agent morale and engagement, it’s delivering service with greater efficiency and effectiveness. If it’s not integrating a new technology, it’s ensuring that adequate staffing is available to meet demand. It’s a never-ending, real-time battle that’s best combated by first taking time to step back and strategically plan for the future.
It’s for that exact reason that ICMI and BoldChat by LogMeIn partnered together to compile this list of the ten strategies to build a future-forward contact center. We’ve gathered industry trends and the latest benchmarks and asked industry thought leaders for their advice on how to best prepare for what’s ahead.
In this strategy guide, we'll explore:
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These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.