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Published: Jan 28, 2016
A transformation to the patient experience is changing the face of healthcare as we know it.
A transformation to the patient experience is changing the face of healthcare and medical devices as we know them. A rise in patient self-awareness and a mounting desire for access to real-time information is forcing organizations to focus on and better understand the importance of patient engagement. From before a medical device is even sold through its ongoing service and long-term impact on a patient’s life, those selling, supporting, and serving patients have a direct impact on engagement and satisfaction.
ICMI and Salesforce joined forces to help you connect to the trends and best practices that are shaping the healthcare industry and their impact on the customer engagement landscape.
This MarketPulse will help contact center leaders gain direct insight into:
ICMI and Salesforce.com will deliver guidance and advice on these key areas and more, in addition to providing training tips, best practice examples, and industry expert advice through this informative MarketPulse.
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These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.