ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Published: Sep 27, 2016
Download this tool kit and begin a journey that will help you design a better customer experience for today's omnichannel world.
There is a lot of buzz around “omnichannel” and many organizations are frantically trying to understand how to best align their people, processes, and technologies with the expectations of today’s consumer. This is proving to be quite challenging, as customers are increasingly in control of their own experiences and, as a result, are growing in their expectations of how they think their journey should go. In response to these changes, some organizations are trying to gain even more control over the customer experience and are only further complicating and frustrating their customers. ICMI realizes the negative effect that this has on both customers and organizations alike and has developed this Tool Kit to help contact center leaders design better customer experiences in today’s omnichannel world.
In this tool kit, we’ll explore:
Get Immediate Access to your
Complimentary Tool Kit!
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
from UBM about its events and products
from other Informa Tech brands regarding products and services.
ICMI/UBM Privacy Statement