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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently

Published: Dec 15, 2011

Pages: 15

Sponsor: Oracle

Facing "Do more with less" in your contact center? The hosted call center offers an efficient approach that allows the call center to maintain and improve services.

Intended for both IT and call center management, this ICMI whitepaper discusses cloud services for the call center and the span of applications available in a hosted model.

Download ICMI's complimentary whitepaper, and discover:

  • Cost Management - why hosted call centers provide labor and technology cost savings
  • Buying Decisions -  what to consider when investigating hosted call center services
  • Hosted Call Center History - a brief account of hosted call centers
  • Terms and Definitions - the basic terms you should know

Sponsored by:

Oracle Customer Relationship Management

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