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Best Practices Guide to Creating A More Effective Customer Survey Program

Published: Nov 08, 2016

Pages: 12


Download the report and uncover the Top 10 Survey Best Practices

Surveys can be incredibly powerful tools if your customer feedback program puts the right survey in the right place, in front of the right people. Many organizations lack all, some, or even just one of the right components and the result is an ineffective or biased survey.

In this ICMI Best Practices Guide, we’ve partnered with Genesys to look deeply at common survey challenges, offer tips for developing effective proactive customer survey programs, and highlight the ways in which organizations can implement survey best practices to gauge the voice of the customer effectively.

A few things covered in this guide include:

  • The top survey challenges
  • 7 Tips for a successful survey program
  • How to design a successful program
  • Top 10 survey best practices

By downloading this best practices guide, you'll have a better understanding of what is needed to create a more effective customer survey program.

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