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Published: Jul 24, 2013
No longer can companies control when or even how a customer contacts them. With so many options available now, a company can impair their customer satisfaction by not offering a multitude of channels.
This whitepaper is offered to help contact center leaders make the right decisions when it comes to successfully offering multichannel support and how mobile, social and self-service channels are impacting the customer experience.
The key steps covered in this whitepaper:
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These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.