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Get Your Contact Center Privacy Right: GDPR, CCPA and You

Air Date: November 20, 2019
Time: 2 pm ET
Presenters: Evan Dobkin , Gary Audin
Moderators: Roy Atkinson
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Watch the webinar video below.

Join us on Wednesday, November 20 at 2:00 PM ET for an interactive and informative hour that will get you on the road to compliance now, and in the future.

Recent and forthcoming regulations require businesses to give consumers more information about what data is collected from them and how it is used, as well as increased ability to opt out of use of their data. GDPR (the European Union’s General Data Protection Regulation), CCPA (the California Consumer Privacy Act) and other regulations carefully prescribe the responsibilities of businesses to protect data as well as the consequences for not complying. More of these regulations are coming. In addition, information crossing the wire between the consumer and the business should be as secure as possible from cyberattacks and third-party interception.

During this webinar, we will cover the following questions:

  • How are current practices affected by new requirements?
  • How do compliance requirements impact current and future technology purchase decisions?
  • What needs to be done now to prepare staff for changes in processes and procedures?

This webinar will help you draw your roadmap for compliance now, and in the future. Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.

Reserve Your Spot!

Evan Dobkin
Evan Dobkin
Senior Product Marketing Manager, Talkdesk
Evan Dobkin is a Senior Manager for Product Marketing at Talkdesk with nearly a decade in the contact center space focused on all facets of the company/customer conversation.
Gary Audin
Gary Audin
President, Delphi
Gary Audin has more than 40+ years of computer, communications and security consulting and implementation experience. He has planned, designed, specified, implemented, and operated data, LAN, and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia, Caribbean, and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies.

Roy Atkinson
Roy Atkinson
Group Principal Analyst, HDI/ICMI

Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy's blogs regularly appear on HDIConnect, and he is highly rated on social media, especially on the topics of IT service management and customer service. Roy is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.

ICMI/UBM Privacy Statement

Topics: Best Practices, Compliance And Security, Government