Join us as we reveal the 5 steps to modernize your contact center and have confidence in your center’s ability to meet both customer AND business expectations.
Featuring Principal Analyst Sheila McGee-Smith
You’re caught in the cross hairs. Your CEO is talking non-stop about the importance of customer retention and acquisition, and of containing costs while growing the business. At the same time, consumer expectations are rising at exponential rates – customers expect immediate access to an expert who knows all about them and can immediately satisfy their needs. Is your contact center poised to meet these diverse expectations? Or are antiquated solutions making you feel vulnerable?
This webinar will outline 5 steps you can take to modernize your contact center and have confidence in your center’s ability to meet today’s demands and tomorrow’s challenges. ICMI community expert Sheila McGee-Smith and Genesys practitioner Kay Phelps will share the keys to meeting both customer and business expectations.
During this webinar you will learn:
Trends that are driving a change in the way you do business
5 steps to modernize your contact center and meet these challenges
How to get buy-in within your company
Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.