ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
This week's #ICMIchat was all about year-end planning. We discussed hiring strategies for 2017, new service channel implementation, emerging trends, and more. Click through the presentation to find out what leading contact center experts have planned for the coming year! What's on your radar? Share your plans and priorities in the comments.
Join us on Tuesday, December 19th for the final #ICMIchat of 2016! We'll revisit some of the most popular questions from this year. Just follow and use our hashtag on Twitter to participate!
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?