Published: September 14, 2016 | Comments
Mary Shelley once said, "Nothing is so painful to the human mind as a great and sudden change.” There's no question, change is challenging, but it's also inevitable. In the contact center, changes are a part of everyday life, and sometimes that's a good thing.
Wish you knew how to better communicate changes to your team, make new technology decisions, or drive culture and morale improvements? Our #ICMIchat community grappled with all these issues this week and we've compiled some of the best advice. Click through the slides below to learn how leading customer service and contact center managers approach changes in a positive way. Have advice to add to the mix? Share your ideas in the comments below!