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#ICMIchat Recap: Customer Service Resolutions

According to a study conducted by the University of Scranton, 45% of Americans make New Years Resolutions each year.  Some of the most popular include losing weight, exercising more, and quitting smoking. Whether you love them or hate them, you probably set your own resolutions each year without even realizing it. As Justin pointed out during #ICMIchat this week, a resolution is really just a firm decision to do (or not do) something.

What have you decided to do differently in your contact center this year? Do you have new goals, plans for new approaches, or dreams of new technology? Our #ICMIchat participants shared their customer service resolutions for 2016 and you can check them out by reading the full recap below.

If one of your goals is to network more, then mark your calendar and plan to join us next week for #ICMIchat! The conversation kicks off at 1pm ET. Just use your favorite Twitter browser to follow the hashtag and join us.  Our topic: Hiring for Success in 2016.  Kevin Hegebarth will lead us in the conversation. You can head over to our new forum to see the questions ahead of time (we post them every Monday), or read recaps from previous chats.  Extra credit: invite a friend or colleague!