Improve agent performance and customer satisfaction by providing the best tool for your agents.
Headsets matter! In 2015, ICMI took a closer look at the tools agents need to succeed, focusing on how headsets factor into their ability to perform their jobs better, improve the customer experience, and increase agent satisfaction. How important is mobility? Is wireless really preferred? What about quality, affordability, battery life, and multidevice integration? In this infographic, learn how to find the right headset for your contact center.
Topics covered include:
Morale, Site Planning And Design, Culture And Engagement
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