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Join #ICMIchat Every Tuesday at 1 ET/10 PT

#ICMIchat logo

We Make Contact Centers Better, On Twitter
Every Tuesday
1 p.m. Eastern / 10 a.m. Pacific

#ICMIchat is the longest-running weekly virtual event for contact center and customer experience professionals. Each week, our community discusses the most pressing challenges and emerging trends facing our industry. Our weekly chats are a rare opportunity to connect with industry peers and respected experts in our field.

#ICMIchat is free to join, all you need is a Twitter account and about one hour a week. Don't worry about showing up a little late or stepping out a little early; chime in on topics as you're able to do so. You might even be featured in an #ICMIchat Rundown article.

Joining #ICMIchat is Easy

  1. Sign up for a Twitter account.
  2. Search for the latest #ICMIchat tweets, or use TweetDeck.
  3. Share your answers, beginning with A1, A2, A3... and hashtag your tweets #ICMIchat so everyone can see them, like in this example.
  4. Like, retweet, and engage with other participants. Have fun!

Coming Up June 9, 2020
Everyone's Going Virtual:
Leveraging Online Events

What Our Community Is Saying

#ICMIchat is a great way to network with other professionals and discover new ideas for improving your contact center.

#ICMIChat has contributed a valuable network of trusted industry colleagues and friends that I can turn to for help, questions, advice.

#ICMIchat is the best use of an hour of your work week. You'll meet people you've long admired. You'll join in conversations that will shape your thinking and help you do your job.

Over the years I've received so much wisdom and encouragement from #ICMIChat. It's fun, fast-paced, and well facilitated with great topics!

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We asked contact center and customer experience professionals how they balance unexpected demands with day-to-day operations, and how they retain their sanity in the process.

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Roy Atkinson led the #ICMIchat community in reflecting how their business continuity plans, or lack thereof, aided in their response to the ongoing pandemic.

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