Contact Center Coaching Catastrophes: #ICMIchat Rundown
Contact center professionals come together to talk about what works and what doesn't when it comes to coaching the workforce. Spoiler: Listening is good, making someone cry in your office is bad. The discussion was part of the weekly #ICMIchat on Twitter.
#ICMIchat Rundown: Promoting Positive Perspectives
As part of a weekly Twitter discussion, participants weighed in on a weekly chat questions ranging from personal attitudes to organizational culture. Read what they had to say and learn how you can join in on future chats.