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Join #ICMIchat Every Tuesday at 1 ET/10 PT

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We Make Contact Centers Better, On Twitter
Every Tuesday
1 p.m. Eastern / 10 a.m. Pacific

#ICMIchat is the longest-running weekly virtual event for contact center and customer experience professionals. Each week, our community discusses the most pressing challenges and emerging trends facing our industry. Our weekly chats are a rare opportunity to connect with industry peers and respected experts in our field.

#ICMIchat is free to join, all you need is a Twitter account and about one hour a week. Don't worry about showing up a little late or stepping out a little early; chime in on topics as you're able to do so. You might even be featured in an #ICMIchat Rundown article.

Joining #ICMIchat is Easy

  1. Sign up for a Twitter account.
  2. Search for the latest #ICMIchat tweets, or use TweetDeck.
  3. Share your answers, beginning with A1, A2, A3... and hashtag your tweets #ICMIchat so everyone can see them, like in this example.
  4. Like, retweet, and engage with other participants. Have fun!

Coming Up December 8, 2020
Start the New Year by Harnessing
the Power of Conversation

What Our Community Is Saying

#ICMIchat is a great way to network with other professionals and discover new ideas for improving your contact center.

#ICMIChat has contributed a valuable network of trusted industry colleagues and friends that I can turn to for help, questions, advice.

#ICMIchat is the best use of an hour of your work week. You'll meet people you've long admired. You'll join in conversations that will shape your thinking and help you do your job.

Over the years I've received so much wisdom and encouragement from #ICMIChat. It's fun, fast-paced, and well facilitated with great topics!

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Join Uniphore and Andrew Gilliam for a memorable holiday encore of #ICMIchat focused on the power of conversation. In this edition, we explore the value of conversation with customers, agents' role in creating positive experiences, and leaders' responsibility for their team's mental health.

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This year was lauded as "the year of seeing clearly," and it lived up to these accolades in ways that no one could have anticipated. We entered 2020 with grand plans, big ideas, and optimism for the future.

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Most managers could happily go without addressing bad behavior, but it's a necessary part of the job. Everyone suffers when employees break the rules, don't stay on task, or cut corners in customer service. Their coworkers must pick up the slack, customers don't get the help they need, and managers feel the stress of dreaded conversations to come.

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