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Date: Thursday, July 12, 2012
Alex Dering, Mariann McDonagh
Watch or download the Educast below.
This Educast covers the result of ICMI research that focused on contact center trends and investment strategies, including the key issues that contact center currently face and how this affects contact center goals in the next five years.
Research Report - Call Center Short and Long-Term Goals and Investment Trends
Whitepaper - Leveraging Complexity: Trends and Strategies for Future Success in the Contact Center
Click here to download the educast to your computer. (Right click and save the file to your desktop)
Alex Dering brings two decades of experience in research, editing, and writing to the field of call center management and its many challenges. Alex currently provides editorial consultation for a variety of corporate and non-professional writers.
Chief Marketing Officer, inContact
Mariann McDonagh is Chief Marketing Officer for inContact (www.inContact.com). mariann.mcdonagh@inContact.com
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