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The Secret to Delighting Customers in a Digital World
Date: February 06, 2015
Todd Hixson, Steve Jackson
Learn how WebRTC and the omnichannel experience is changing the way customers think about and interact with our organizations.
From Manual to Magnificent: Workforce Optimization for Your Contact Center
Date: June 18, 2014
Sarah Stealey Reed, Kristyn Emenecker
Guidance for simplifying and improving workforce management processes in the contact center
To Interpret or Not to Interpret: Is There Even A Question?
Date: March 28, 2014
Sarah Stealey Reed, Mitchel Forney
Partnering to Provide Multilanguage Support
2014 Drivers of CXM for Financial Services
Date: January 08, 2014
Sarah Stealey Reed, Natalie Keightly
Learn three(3) best practices for creating and improving your Customer Experience Management(CXM) strategy.
Agents CAN Provide the Effortless Customer Experience
Date: January 17, 2014
Sarah Stealey Reed, Matt Dixon
How is customer service changing? What new skills do agents need to meet the customer's evolving expectations? What is this Effortless Experience?