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According to CareerBuilder, more than one-third of employees have felt bullied at some point during their career. Want to bring civility back to the workplace? Encouraging kindness and respect is a good place to start, and if you want to set the example, watch this quick video!
Bonus: join Catherine Mattice at ICMI Contact Center Expo for session 104: End Harassment by Creating a Respectful Culture.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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