Published: November 29, 2018 | Comments
With customer experience now at the heart of business strategy, there's never been a more exciting or rewarding time to work in the contact center. If you're interested in advancing your career, you'll want to watch this 90-second video. It's filled with practical advice from experts in the #ICMIchat community. Bonus: check out the full chat transcript for even more tips and tricks that will help prepare for a promotion.