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Expert Advice for Moving Up the Contact Center Ladder

With customer experience now at the heart of business strategy, there's never been a more exciting or rewarding time to work in the contact center. If you're interested in advancing your career, you'll want to watch this 90-second video. It's filled with practical advice from experts in the #ICMIchat community. Bonus: check out the full chat transcript for even more tips and tricks that will help prepare for a promotion.