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Characteristics of Great CX Leaders

By Erica Marois | Date Published: November 07, 2018 - Last Updated September 08, 2020 | Comments

Spotlight on Strategy: Join us at ICMI Contact Center Connections from October 28-30 in Chicago where we'll honor our 2019 Customer Experience Movers & Shakers.  

In 2018, ICMI released its first list of Customer Experience (CX) Movers & Shakers. This fall, we'll celebrate the 2019 honorees at ICMI Contact Center Connections. We asked #ICMIchat participants to share the characteristics they've noticed in their own CX heroes. Here are a few of the answers.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Career Development

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