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7 Tips for Creating an Effective Contact Center Mission Statement

By Erica Marois | Date Published: March 23, 2018 - Last Updated December 03, 2018 | Comments

Does your contact center have a mission statement? Without a common purpose, it's difficult to keep employees engaged, customers satisfied, and the business running smoothly. Here are seven tips you can use to create or refine an effective mission statement for your team.

If you're looking for more ways to boost engagement and performance, join us at ICMI Contact Center Expo, this May 21-24 in Orlando, FL. Be sure to check out the "Boost Your Culture" learning track.

 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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