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New technology forces have fundamentally changed the business landscape – cloud, social, mobile, big data, app ecosystems and more, and companies such as FICO are leveraging these technology revolutions to their advantage and putting the customer at the center of this transformation to outpace their competition. Learn how FICO is becoming a Customer Company and redefining customer service.
Tony Kavanagh is the VP Marketing for Service Cloud at salesforce.com, the global leader in Customer Service and Support, as recognized by CRM Magazine in 2011. Tony is a veteran of enterprise software. Prior to joining Salesforce.com, he headed up marketing for InQuira Inc., the market leader in Knowledge Management. He also spent 11 years at Oracle, holding a variety of marketing leadership roles both in the US and EMEA, the final one being the VP Marketing for the UK Region. Along the way he founded a business in Barcelona, Spain and led marketing for the industry's fastest growing private jet startup - XOJET.
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