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Agents and Supervisors are often the first – or only – point of contact for an organization. Providing them with training and support – is vital. But it can be costly – and time-consuming.

With this in mind, The International Customer Management Institute (ICMI) has developed the OnDemand All-Access Pass - providing 24/7 access to 28 on-demand courses for ALL of the contact center managers, supervisors, agents, and support staff in your organization – at an ultra-affordable annual rate.

Each OnDemand All-Access course is focused on providing frameworks, techniques and guidelines for recognizing and overcoming critical challenges within the contact center. This is accomplished through hands-on activities, as well as practical and proven resources and takeaways.

With access to a library of on-demand call center training courses covering call center management, agents, people management, workforce management, and quality assurance, you and your entire organization can:
  • Address specific training needs, ongoing employee development, and stay up-to-date on the latest best practices
  • Save on travel costs with the convenience of on-demand virtual training
  • Easily manage your training cost with an annual flat rate

Discover why organizations such as McGraw-Hill,AAA Texas, and Wounded Warrior Project have chosen the OnDemand All-Access Pass as a training tool for THEIR contact centers.

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The International Customer Management Institute (ICMI), has been helping call center management professionals turn their organizations into valued assets for their companies for over 25 years, with a proven educational curriculum that improves operational performance and provides a high-quality customer experience.