Agents and Supervisors are often the first – or only – point of contact for an organization. Providing them with training and support – is vital. But it can be costly – and time-consuming.
With access to a library of on-demand call center training courses covering call center management, agents, people management, workforce management, and quality assurance, you and your entire organization can:
With this in mind, The International Customer Management Institute (ICMI) has developed the OnDemand All-Access Pass - providing 24/7 access to 28 on-demand courses for ALL of the contact center managers, supervisors, agents, and support staff in your organization – at an ultra-affordable annual rate.
Each OnDemand All-Access course is focused on providing frameworks, techniques and guidelines for recognizing and overcoming critical challenges within the contact center. This is accomplished through hands-on activities, as well as practical and proven resources and takeaways.
- Address specific training needs, ongoing employee development, and stay up-to-date on the latest best practices
- Save on travel costs with the convenience of on-demand virtual training
- Easily manage your training cost with an annual flat rate
Discover why organizations such as McGraw-Hill,AAA Texas,Sephora.com and Wounded Warrior Project have chosen the OnDemand All-Access Pass as a training tool for THEIR contact centers.
Learn More About the OnDemand All-Access Pass
The International Customer Management Institute (ICMI), has been helping call center management professionals turn their organizations into valued assets for their companies for over 25 years, with a proven educational curriculum that improves operational performance and provides a high-quality customer experience.