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Course Calendar

ICMI Training Calendar - yearly planner

Plan Your Next Contact Center Training


Get ahead of the curve - schedule trainings ahead of time using the ICMI Course Calendar.

The listing below includes all courses that take place on specific dates during the 2019 calendar year, which includes courses delivered through our Live-Virtual Classroom, and Training Symposiums. If you need a more flexible training option, consider our Client Site Training delivery method - we will come to you at the time and place of your choosing!

 

2019 Course Calendar:

Date Course Delivery Method Price
March 25-26 Essential Skills & Knowledge for Effective Contact Center Management Symposium (Classroom) - Las Vegas Varies
March 25-28 Workforce Management Boot Camp Symposium (Classroom) - Las Vegas Varies
March 25-28 Supervisor Leadership Development Program Symposium (Classroom) - Las Vegas Varies
March 25-26 Monitoring and Coaching Symposium (Classroom) - Las Vegas Varies
March 25-26 More Than Metrics Symposium (Classroom) - Las Vegas Varies
March 27-28 Contact Center Strategy Symposium (Classroom) - Las Vegas Varies
March 27-28 Next Level Workforce Management Symposium (Classroom) - Las Vegas Varies
March 27-28 Customer Experience Accelerator Boot Camp Symposium (Classroom) - Las Vegas Varies
April 1-2 Workforce Management Principles Live-Virtual Classroom $1,699
April 11-12 Next Level Workforce Management Live-Virtual Classroom $1,699
April 25-26 Essential Skills & Knowledge for Effective Contact Center Management Live-Virtual Classroom $1,699
May 10 Small Contact Center Workshop Live-Virtual Classroom $1,099
May 20-21 Contact Center Strategy Live-Virtual Classroom $1,699
June 24-25 Essential Skills & Knowledge for Effective Contact Center Management Symposium (Classroom) - Alexandria, VA Varies
June 24-27 Workforce Management Boot Camp Symposium (Classroom) - Alexandria, VA Varies
June 24-27 Supervisor Leadership Development Program Symposium (Classroom) - Alexandria, VA Varies
June 24-25 Monitoring & Coaching Symposium (Classroom) - Alexandria, VA Varies
June 24-25 Trainer Development Workshop Symposium (Classroom) - Alexandria, VA Varies
June 24-25 Succeeding With Metrics Symposium (Classroom) - Alexandria, VA Varies
June 25 Executive Workshop Symposium (Classroom) - Alexandria, VA Varies
June 26-27 Contact Center Strategy Symposium (Classroom) - Alexandria, VA Varies
June 26-27 Business Acumen For Contact Center Leaders Symposium (Classroom) - Alexandria, VA Varies
June 26-27 Customer Experience Accelerator Boot Camp Symposium (Classroom) - Alexandria, VA Varies
June 26-27 Next Level Workforce Management Symposium (Classroom) - Alexandria, VA Varies
June 26-27 Engaging and Retaining Workshop Symposium (Classroom) - Alexandria, VA Varies
July 15 Small Contact Center Workshop Live-Virtual Classroom $1,099
July 29-30 Essential Skills & Knowledge for Effective Contact Center Management Live-Virtual Classroom $1,699
August 6-9 Supervisor Leadership Development Program Live-Virtual Classroom $2,799
August 6 Contact Center Fundamentals Live-Virtual Classroom $999
August 7 People Management Live-Virtual Classroom $999
August 8 The Power of Metrics and Data Live-Virtual Classroom $999
August 9 Contact Center Coaching Live-Virtual Classroom $999
August 12-13 Next Level Workforce Management Live-Virtual Classroom $1,699
August 22-23 Workforce Management Principles Live-Virtual Classroom $1,699