Thank you for visiting ICMI's Online Training Pass for Contact Centers! Keep your eyes out for new content being added throughout the year. Our newest agent training features blended learning – modular e-learning, exercises, quizzes and facilitator's guides – to enhance retention and accessibility in the busy contact center environment.

IMPORTANT NOTE: In order to enable robust reporting for Administrators of the Online Training Pass – including detailed activity on individual users within your company – we require users to be logged into an ICMI.com account. The collected information is for the sole use of your company, and will not be used by ICMI for any purpose other than providing your Administrator with progress reports. If you do not already have an icmi.com account, you can create an account directly on this page by clicking "Register Account" below.