Schedule | ICMI.com

FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Monitoring and Coaching (2 days)
More Than Metrics (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Monitoring and Coaching (2 days)
More Than Metrics (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Next Level Workforce  (2 days)
Customer Experience Accelerator Boot Camp (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Next Level Workforce Management (2 days)
Customer Experience Accelerator Boot Camp (2 days)
12:00PM - 1:00PM
Lunch