Schedule | ICMI.com

FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Talent Management (2 days)
Succeeding With Metrics (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Talent Management (2 days)
Succeeding With Metrics (2 days)
12:00PM - 1:00PM
Lunch