VP & GM, Customer Care Solutions, Lionbridge
Tom Tseki is a contact center industry veteran. His experience and expertise include helping organizations implement and leverage omni-channel customer care strategies to improve CX, increase revenue, and gain contact center efficiencies.
Tom leads Lionbridge’s global customer care business unit and is responsible for sales, marketing and development of GeoFluent, the company’s real-time translation SaaS solution. By plugging into contact center’s existing communications platforms, GeoFluent eliminates language as a barrier between brands and consumers across the omni-channel.
Tom has a deep background in contact center technology as it relates to customer communication, analytics, and workforce optimization. Tom works closely with contact center and BPO leaders on strategies to improve care by reducing customer effort — leading to increased CSAT and NPS.
You can reach Tom on-line at: www.twitter.com/thomastseki | https://www.linkedin.com/in/thomastseki | firstname.lastname@example.org