ICMI insight on your customer's desire to use Chat. Plus best practices when it comes to offering Chat and how to measure success.
Did you know that more customers would prefer to use web chat than any other assisted channel? Yet, according to the latest research from ICMI, just one-third of contact centers today are supporting web chat. This gross misunderstanding of the importance of web chat may be negatively affecting customer satisfaction, limiting revenue opportunities and hindering the success of your organization.
Do not risk causing irreversible harm to your organization; attend this webinar to discover the three awesome outcomes of providing chat customer service.
ICMI and BoldChat by LogMeIn will share new insights that reveal the importance of web chat to customers and their increased likelihood to switch companies when they aren’t satisfied. You’ll receive tips and ideas for delivering exceptional experiences through chat, discover the ROI of chat, and learn how to measure and recognize the success of leveraging chat to provide stellar customer service
During this webinar you will learn:
- Why customers prefer chat over any other assisted channel
- The necessary skills for effective customer interactions on chat
- How to best measure the success of chat
- When to expect a chat implementation to deliver its return on investment
Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.