A Panel Discussion featuring Anne Palmerine from UPMC Health Plan, Analyst Sheila McGee-Smith and Chris Horne from Genesys
Providing efficient service is just scratching the surface of the modern contact center’s potential. The keys to increasing revenue, driving brand loyalty, and improving customer satisfaction are all within the millions of bits of data that pass through the contact center by way of phone calls, text messages, social posts, videos and more.
Is your organization driving an omnichannel customer experience across all channels and contact types? If not, then this panel discussion will provide you with the tools, insights, and proven techniques on how to leverage the contact center as the best platform for delivering omnichannel customer experiences.
During this panel discussion you will learn:
- The foundational requirements of providing an omnichannel customer experience
- Key factors that prevent organizations from providing omnichannel customer service
- Checklist of five criteria to look for in a customer experience platform
- How improving the customer experience leads to increased customer satisfaction and revenue
Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.