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This week's #ICMIchat was all about year-end planning. We discussed hiring strategies for 2017, new service channel implementation, emerging trends, and more. Click through the presentation to find out what leading contact center experts have planned for the coming year! What's on your radar? Share your plans and priorities in the comments.
Join us on Tuesday, December 19th for the final #ICMIchat of 2016! We'll revisit some of the most popular questions from this year. Just follow and use our hashtag on Twitter to participate!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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