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This week guest host Jeremy Watkin led an #ICMIchat discussion on the ways BPOs are crushing it in the contact center space. One of the questions he raised: what should you consider when training an outsourced team? Here are a few of the answers!
For a full chat transcript, head here.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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