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Attendees Share Their Top Takeaways from Contact Center Expo 2019

By Erica Marois | Date Published: May 24, 2019 - Last Updated December 03, 2019 | Comments

Couldn't  join us this year for Contact Center Expo? Were you there, but wondering what other attendees took away from the week? We've got you covered! This week during #ICMIchat, we did a debrief on all the trends, highlights, and conversations that came out of #ICMIexpo 2019. We asked participants to share their biggest takeaways. Here's a quick recap. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Career Development

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