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Metrics Advice for Contact Center Leaders

By Erica Marois | Date Published: January 18, 2018 - Last Updated September 14, 2018 | Comments

Do you ever feel like you're drowning in data? You're not alone! ICMI research reveals that contact center leaders are overwhelmed by the amount of data on their dashboards. (And they're not always sure what to do with it all!) Our #ICMIchat participants have some advice to share in this quick video.

Add your voice to the conversation. Comment below or join us for the next #ICMIchat!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Analytics And Benchmarking, Best Practices

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