Published: April 11, 2017 | Comments
Each week we'll bring you a quick tip to help you optimize your contact center.
To kick things off, we're focusing on calibration. Do you ever feel there's a disconnect between your QA team, coaches, and frontline agents? Calibration may be the missing ingredient in your quality program. Watch as I explain!
Have a question you'd like answered on a future Training Tuesday Tip video? Please leave it in the comments below.