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How to Keep Customer Service Rockstars on Your Team

By Erica Marois | Date Published: February 27, 2017 - Last Updated October 12, 2018 | Comments

Employee retention is a top priority for most industries, but retaining top performers in the contact center is especially challenging. Looking for ways to keep the rockstars on your team? Look no further!

ICMI Contact Center Expo & Conference speaker Jenny Dempsey was the guest host for our latest #ICMIchat. She'll be sharing tips for employee engagement and retention in her conference session, but you can find some inspiration in the slideshow recap below. Click through to see which tips and tricks work best for other contact center leaders!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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