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Earlier this year, Forrester predicted ten trends that would most impact contact centers this year. How did those trends play out in the industry, and in the contact centers of our community members? Click through this presentation for highlights from the latest #ICMIchat. For a full transcript, check out our weekly Storify recap.
Join us next week as we look ahead to 2017. What's on your radar for the next year? We'll discuss at 1pm ET on Tuesday. Just follow and use #ICMIchat to participate in the conversation.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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