Published: March 22, 2016 | Comments
No management role is easy, but managing a contact center is especially stressful. The demands are high, the budgets are low, time is precious, and the job can feel thankless.
How do you move beyond just managing to leading? How do you inspire greatness, increase productivity, and develop future leaders? It doesn't have to be as stressful as you think! Last week I had the honor of interviewing Karin Hurt, author of Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul.