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Every customer wants it, and every company wants to provide it. But what is great customer service? How can business leaders achieve it? Find out how a few of ICMI's Contact Center Expo & Conference speakers define great customer service.
Weigh-in and tell us how you define it! Leave your comments here, or join us each Tuesday at 1pm ET on Twitter for a live hour of contact center and customer experience conversation. Just use hashtag #ICMIchat to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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