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10 Customer Expectations You Can't Afford to Ignore

By Erica Marois | Date Published: May 24, 2016 - Last Updated August 22, 2018 | Comments

Consistently delivering experiences that result in highly satisfied customers can be incredibly complicated. When organizations get it right, the positive outcomes are undeniable. When they don't, the impact is detrimental.

How can companies best meet the needs of customers in the modern era of customer service? In this slide show we share Brad Cleveland's list of ten key customer expectations.  Click through to evaluate how your company is doing.

After viewing this list, be sure to check out our free on demand webinar--3 Secrets to Customer Experience Success--for additional insight.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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