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Which WFM Metric Are You?

By Erica Marois | Date Published: March 13, 2015 - Last Updated August 22, 2018 | Comments (8)

 All month long we've been showing you how workforce optimization benefits not just the contact center, but the entire company. Earlier this week Traci Moxson shared some guidance on which workforce management metrics the contact center should share with the organization.

Now, it's time for a little fun.  (Who says metrics can't be fun?!)

Take our short quiz to find out which workforce managment metrics matches your personality.  Share your results in the comments below and tell us what you think!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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