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#ICMIchat Recap: Gamification in the Contact Center

By Erica Marois | Date Published: April 09, 2015 - Last Updated August 22, 2018 | Comments (1)

The word gamification seems to have a polarizing effect on people.  Is the term just a buzzword?  Is gamification a passing fad, or a truly effective way to improve employee training?  Why should the contact center care?  How can the contact center get it right?  The list could go on and on...

This week we spent an hour discussing many of these very questions during #ICMIchat.  Check out the recap below to see how your peers feel about gamification, and how they're using it in their contact centers.  Weigh-in with your thoughts and experiences in the comments below.

Join us again next week for another chat (Tuesday, 1pm EST).  The topic: quality and coaching.  Just follow and use the hashtag #ICMIchat on Twitter to participate in the conversation!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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