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Video: Chat Assisted Customer Service Delivers Dad the Right Answer

By Erica Marois | Date Published: January 28, 2014 - Last Updated August 22, 2018 | Comments

Think live chat is just a marketing ploy?  Think again.

Providing great customer service means providing customers with the right answer, at the right time, and in the right channel. 

Sometimes chat is the right channel.  Does your organization empower customers using live chat?  Watch this short but powerful video to see chat assisted customer service done the right way.

Looking to implement live chat in your contact center this year?  We've dedicated the entire month of January to exploring chat customer support. Be sure to check out our resources for guidance.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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