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#ICMIchat Recap: The Mobile Customer Experience

By Erica Marois | Date Published: March 27, 2014 - Last Updated August 22, 2018 | Comments

Wrappping up our "March to Mobile Madness'', ICMI devoted one more #ICMIchat to the mobile customer experience. 

What are consumer perceptions of customer service apps?  How can the contact center personalize mobile customer service?

These are a few of the questions we explored. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.

Join us again next week for another fast-paced hour!  We'll be switching gears and focusing on Workforce Optimization.

Hope to see you there! Not sure to how to join?  Watch this 5 minute video tutorial.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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