Published: February 27, 2014 | Comments
ICMI hosted another #ICMIchat on Tuesday, and it was one of the best yet! Contact Center Expo and Conference speaker, Sean Hawkins, led a discussion on the "Secrets of Successful Social Support." It was lively, engaging, and informative, so be sure to check out the recap below for tips you can implement in your contact center.
Join us again next week (Tuesday, 1pm ET) for a discussion on developing a mobile customer support strategy.