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#ICMIchat Recap: Mobile Technology

By Erica Marois | Date Published: March 20, 2014 - Last Updated August 22, 2018 | Comments

Continuing on our "March to Mobile Madness'', ICMI is devoting its attention to mobile technology this week.  And it just so happened to be the topic of our tweet chat as well.

Does the contact center need to be retooled to support mobile?  Is on device support the next big thing?

These are a few of the questions we explored during #ICMIchat this week. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.

Join us again next week for another mobile discussion!  On Tuesday, March 25 at 1pm ET. @SeanBHawkins will be our host for the interactive hour.

Hope to see you there!

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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