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#ICMIchat Recap: Customer Experience Metrics

By Erica Marois | Date Published: June 12, 2014 - Last Updated August 22, 2018 | Comments

Think an hour-long chat about metrics sounds boring?  Think again.

This week Jodi Beuder hosted a really fun and informative #ICMIchat on customer experience metrics.  If you've not yet had the chance to join us for one of these weekly chats, I highly encourage you to do so.  #ICMIchat is a great opportunity to meet and network with industry peers and learn about ways to improve customer service in your organization.  It's fast-paced but valuable hour, and our chat this week was no exception.

If your organization is struggling to decipher which customer experience metrics matter most, check out the recap below for guidance.

Join us again next Tuesday at 1pm ET for our next chat: "What Do Customers Really Want?"

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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