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#CCExpo14 Thought Leadership Panel: The True Emerging Channels

By Erica Marois | Date Published: September 12, 2014 - Last Updated September 26, 2019 | Comments

When it comes to customer service, will anything actually surpass the phone for support?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists explore which channels are next for customer service, and what this means for the contact center.

Watch, learn, and share your thoughts in the comments below.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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