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Thought Leaders Tell All #3

By Erica Marois | Date Published: June 17, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this third panel, Jeff Toister of Toister Performance Solutions moderates a discussion Clare Wenham of New Voice Media, Tristan Barnum of Telcentris, Ruben Moffett of TantaComm, and Dave Bethers of TCN.

Watch and learn as they discuss call center technology--what's next, and what's on the way out.

Check back next Monday for panel #4.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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